The customer will enquire about Glitch through the website, completing a form with relevant details. They will then return a signed copy of our NDA, or use their own, which will then be signed by us and returned to them.

From here, more details of the test will be collected from the customer. These details will include:

• Part type, part number, part manufacturer and usage/location information
• Part specification document.
• Whether this is a NPI, Warranty or non-conformance issue
• Any failure information, e.g intermittent, poor performance etc.
• Number of parts for testing
• Non-destructive or destructive testing & environmental testing requirements.
• CT, X-ray scanning requirements.

Following this, they will send us the part/parts they wish to have analysed and within 2 working days we will begin the analysis of those parts. Once we have results, a detailed report will be provided to the customer and the parts will be returned or scrapped.

Progress on the analysis of the parts will be trackable through the website’s customer account, with the final report(s) also being uploaded to this area. 

All information to allow the customer to make a decision will be available on the website. We don’t want to have to actively sell the service over the phone or with site visits.